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(1) The Commission in consultation with the Public Utilities Regulatory Commission shall by legislative instrument prescribe standards of performance for the supply, distribution and sale of electricity or natural gas to consumers by licensed public utilities.

(2) The standards of performance shall -

(a) in respect of electricity include matters relating to -

(i) voltage stability;

(ii) maximum number of scheduled and unscheduled outages;

(iii) number and duration of load shedding periods; and

(iv) metering;

(b) in respect of natural gas include matters relating to -

(i) gas pressure;

(ii) number of scheduled and unscheduled interruptions in supply;

(iii) gas quality; and

(iv) metering.

(3) Where a licensee fails to meet any required standard of performance, it may in addition to any penalty provided under this Act or any other enactment be required to pay such compensation as the Commission may determine to any person adversely affected as a result of the failure.

(4) The requirement for payment of compensation under this section -

(a) does not limit the right to any other remedy at law which may available to the complainant; and

(b) does not preclude the Commission from taking any other measure that the Commission has a right to impose in respect of the act or omission that constitutes the failure.