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(1) The Minister shall refer the complaint to the Complaints Panel, which shall give a fair hearing to the parties concerned.

(2) The panel shall make recommendations after hearing the parties and submit the recommendation to the Minister stating the reasons for the recommendation.

(3) The panel shall submit the recommendation referred to in subsection (2) to the Minister within sixty days from the date the complaint is referred to the panel.

(4) The Minister may accept or reject the recommendation of the panel and proceed to take a decision which is in the interest of the nation, and shall give reasons for either accepting the recommendation or taking that decision.

(5) The panel shall cause copies of the record of proceedings and recommendations to be sent to the Minister.

(6) The Minister shall record and document the recommendation of the panel.