Upon request, an institution shall make available to its actual and prospective customer in a comprehensible form, information on conditions for transfer through the system, including at least

(a) an indication of the time needed for the funds to be credited to the account of the beneficiary's institution;

(b) an indication of the time needed for the funds credited to the account of the institution to be credited to the beneficiary's account;

(c) details of any charges payable by the customer; and

(d) details of any complaints and redress procedures available to the customer and means of access to them.