(1) Where a public utility has entered into an agreement with any institution or body corporate for the provision, development or expansion of the service to be provided or being provided by the public utility and the implementation of the agreement is not effected within a reasonable time in any material respect without reasonable excuse, the institution or body may make a complaint to the Commission. 

(2) Where  the  Commission,  after  giving  the  complainant  and  the  public utility against which the complaint is made a reasonable opportunity of being heard, is satisfied that the public utility concerned has failed or

refused to implement the terms of the agreement within a reasonable time, the Commission may- 

(a) direct the public utility to pay to the institution or body such sum as it considers reasonable in the circumstances of the case; or 

(b) recommend  to  the  licensing  authority  of  the  public  utility,  the cancellation or suspension of its licence; or

(c) give such other directions as it considers just in the circumstances of the case.