An electronic money issuer, a payment service provider, or an agent of the electronic money issuer or the payment service provider shall adhere to the universal principles on consumer protection including

(a) equitable, honest and fair treatment of all customers, especially vulnerable groups such as the illiterate, women, persons with disability and the underprivileged;

(b) transparency and the disclosure of clear, sufficient and timely information on the fundamental benefits, risks and terms of any product or service offered in an objective and accessible form;

(c) sufficient and accessible information to customers on the rights and responsibilities of the customers;

(d) protection of customers’ privacy, tangible and intangible assets related to the service including the personal details, financial information and transaction data of the customer;

(e) responsible business conduct of all staff and authorised agents;

(f) adequate systems and processes for complaints handling and redress; and

(g) any other directive on consumer protection that the Bank of Ghana may issue.