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An institution shall, on request, make available to a customer in a comprehensible form, information on conditions for transfer through the system, including

(a) an indication of the time needed for the funds to be credited to the account of the institution of the beneficiary;

(b) an indication of the time needed for the funds credited to the account of the institution to be credited to the account of the beneficiary;

(c) details of any charges payable by the customer; and

(d) details of any complaints and redress procedures available to the customer and means of access to them.