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(1) Subject to regulation 5, the formal hearing shall be conducted with fairness and impartiality and may:

(a) order public utilities to provide copies of information in their possession and state the form in which the information is to be provided;

(b) request a consumer to provide information in his possession which may be relevant to prove facts the subject of the complaint; and

(c) Order the public utility to conduct such tests and inspection as may be necessary to resolve the complaint.

(2) The commission or panel shall regulate the course of proceedings and conduct of the parties and their representatives and may question any person or enquire into any matter related to the complaint.

(3) A panel shall make a full report and the Commission may accept or reject the recommendations.

(4) The Commission may on application by any of the parties review its previous decision.