(1) Notwithstanding any provision of these Regulations to the contrary, the special protection provided under this regulation shall apply as specified herein.

(2) Where there is failure to pay a bill for service provided to a consumer and the public utility is aware that the consumer and all adults living with him

(a) are of the age of sixty-five or above; or

(b) are blind or disabled the public utility shall contact the consumer and endeavour to agree on a payment arrangement with the consumer except that where such an arrangement cannot be arrived at or made, the public utility shall continue to provide the service for further period of thirty days from the date of any scheduled disconnection.

(3) At the end of thirty days, the public utility shall serve written notice on the owner or occupier of the premises and wait for at least seven days before terminating the service.

(4) Where in any circumstances relating to a consumer, a doctor issues certificate that a medical emergency exists which will be aggravated by the lack of a utility service, the public shall continue to provide the service to the consumer for thirty days from the date of any scheduled disconnections.

(5) A certificate issued under sub regulation (4) may be renewed for an addition thirty days if the doctor explains why the lack or service would aggravate the medical emergency and the consumer has sufficiently demonstrated his inability to pay the utility bill.

(6) At the end of the first thirty days or the renewal period, the public utility shall serve written notice on the owner or occupier of the premises and wait at least seven days before terminating the service.