(1) A distribution company may disconnect or interrupt natural gas supply to a locality or a customer for the purpose of carrying out planned maintenance, including repair and installation of new equipment.

(2) Except in a situation of emergency, a distribution company shall not exercise its power under sub-regulation (1) unless the distribution company informs the customer of the intended disconnection or interruption, and stipulates the approximate duration of the disconnection or interruption through

(a) public notice; or

(b) direct contact by telephone, electronic mail, or any other appropriate information technology system,

(3) For the purpose of sub-regulation (2)(a), the public notice shall be given for a period of not less than three working days after which supply may be interrupted.

(4) Where the distribution company interrupts supply, the distribution company shall restore natural gas supply within the stipulated period.