(1) The Utility may disconnect or interrupt natural gas supply to a bulk customer or distribution company to carry out planned maintenance, including repair and installation of new equipment.

(2) Except in a situation of emergency, the Utility shall not exercise its power under sub-regulation (1) unless the Utility informs the bulk customer or distribution company of the intended disconnection or interruption and stipulates the approximate duration of the disconnection or interruption through

(a) public notice,

(b) direct contact by telephone or electronic mail, or

(c) Other appropriate information technology system.

(3) For the purpose of sub-regulation (2) (a), the public notice shall be given for a period of not less than ten working days after which supply may be interrupted.

(4) Where the Utility interrupts supply, the Utility shall restore natural gas supply after the stipulated period.