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(1) Any person aggrieved by a publication or by the act or omission of any journalist, newspaper proprietor, a publisher or any person in respect of any publication in the media may lodge a complaint against the editor, publisher, proprietor or other person before the Commission.

(2) A person who has lodged a complaint with the Commission shall unless he withdraws the complaint, exhaust all avenues available for settling the issue by the Commission before a recourse to the courts.