(1) A network operator or service provider shall

(a) submit to the Authority any information that relates to the modification of its network or service;

(b) provide users, under conditions which are published or are otherwise notified to the Authority, access to and the opportunity to use the network or service on a fair and reasonable basis;

(c) not discriminate among similarly situated users and shall transmit communications without discrimination, subject to section 25;

(d) not engage in anti-competitive pricing and other related practices in order to lessen competition;

(e) not use revenues or resources from one part of its business to unfairly cross-subsidize another electronic communications network or service, without the written approval of the Authority;

(f) satisfy standards of quality in accordance with its licence and the Regulations;

(g) file a report with the Authority on the quality of its service as measured against the quality of service performance indicators set by the Authority and publish other reports that the Authority may authorize;

(h) develop, publish and implement procedures for responding to user complaints and disputes related to quality of service, statements of charges and prices and respond quickly and adequately to the complaints;

 (i) submit complaints from and disputes with

 (ii) other licensees,

 (iii) operators of electronic communications networks,

 (iv) providers of electronic communications services, and

 (v) other users, to the Authority for resolution where the complaints or disputes are because of the licensee's exercise of its rights and obligations under the licence;

(i) file with the Authority samples of user agreements with end- users and any amendments of the agreements for the provision of public electronic communications services;

(j) permit the resale of its electronic communications service and not impose unreasonable or discriminatory conditions or limitations on the resale;

(k) provide and contribute to universal service and universal access in accordance with policies established under the National Electronic Communications Policy, amendments to the Policy and any other policies that the Minister may establish;

(l) not impair or terminate the electronic communications service provided to a user during a dispute, without the written approval of the Authority;

(m) disconnect terminal equipment which is attached to an operator's network in contravention of this Act and which

 (i) is unsafe to the user,

 (ii) is not in compliance with international standards, or

 (iii) poses a risk of physical harm to the network;

 (n) provide number portability when required to do so and in accordance with the requirements specified by the    Authority; and

 (o) provide dialing parity to other operators and service providers in accordance with requirements specified by   the Authority.

(2) The Authority shall specify

(a) quality of service indicators for classes of public telecommunications service, and

(b) the means to enforce a licensee's compliance with its stated quality of service standards, including measures by which a licensee shall compensate users adversely affected by a failure to provide electronic communications service in accordance with the standards.

(3) Where an operator has significant market power, as determined in accordance with the criteria set out in this Act, the operator shall make available to other operators of electronic communications networks or providers of electronic communications services, technical information regarding the network or service, including planned deployment of equipment and other information relevant to the other network operator or service provider.