(1) A person may submit a written or oral complaint to the Complaints Settlement Committee in respect of the provision of petroleum services pricing.

(2) The Complaints Settlement Committee shall examine and determine a thirty days form the date of receipt of the complaint.

(3) A person who has made a compliant to the Compliant Settlement Committee where

(a) No action is taken on the complaint within the period specified, or

(b) That person is dissatisfied with the action taken by the Committee may submit the complaint to the Board for further investigation.

(4) The Board shall investigate a complaint received by it unless it is of the opinion that

(a) The compliant is trivial, frivolous, vexatious or not made in good faith,

(b) The complaint is the same subject already under investigation, or before a court, or

(c) The complaint is prejudicial to national security.

(5) The Board shall within fourteen working days of the receipt of a complaint make an appropriate determination together with a statement of reasons for the determination made.