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(1) A person may lodge a complaint, make an appeal or seek a review under this Act if that person

(a) has suffered or is likely to suffer a loss or damage as a result of an action taken by the Authority, Regional Spatial Planning Committee, District Assembly or an entity or person under this Act or as a result of a breach of this Act by another person or entity;

(b) has grounds to believe that a right or privilege that that person is entitled to under this Act has been infringed on;

(c) has reason to believe that there has been a breach of this Act by a person or entity;

(d) seeks to enforce this Act or to compel another person or a public entity to comply with this Act; or

(e) Feels dissatisfied with a decision of a planning authority under this Act or the decision arrived at after an earlier complaint or review.

(2) A person entitled to lodge a complaint under this Act may seek a review from the District Assembly, the Regional Coordinating Council or the Authority as appropriate.

(3) Where a person seeks to compel a planning authority to comply with this Act, the person may lodge a complaint to a higher planning authority or to the courts.

(4) A complaint or request for review shall not be entertained unless

(a) the complaint or request is submitted in writing;

(b) the particulars of the person submitting the request or complaint and the means by which that person can be reached is stated in the complaint or request;

(c) the nature of the complaint or grievance is stated and, where applicable, the part of the planning process from which the complaint arose is specified;

(d) the person submitting the complaint or seeking for review has supplied relevant evidence in support; and

(e) The person aggrieved by a decision or action of a Spatial Planning Committee lodges the complaint or appeal to the District Planning Authority within three months after receipt of the notice of decision or action.

(5) A complaint or appeal shall

(a) in respect of complaints to the Authority, be submitted to the Chief Executive Officer of the Authority;

(b) in respect of complaints or appeals to the Regional Coordination Council, be submitted to the Regional Coordinating Director of the Regional Coordinating Council; and

(c) In respect of complaints to a District Assembly, be submitted to the District Coordinating Director of the District Assembly.

(6) Where a complaint is submitted to

(a) the District Chief Executive, the District Chief Executive shall constitute a five member committee and refer the complaint to the committee;

(b) the Regional Coordinating Council, the Regional Coordinating Director shall refer the complaint to a sub-committee of the Regional Spatial Planning Committee; and

(c) The District Assembly, the District Coordinating Director shall refer the complaint to the Technical Sub-Committee of the District Spatial Planning Committee.

(7) The findings of the Committee shall be submitted to the

(a) Board in the case of the Authority;

(b) Regional Coordinating Council in the case of the Regional Spatial Planning Committee; and

(c) District Chief Executive of the District Assembly in the case of the District Assembly for a final decision to be taken by the District Assembly.

(8) A decision shall be communicated not later than twenty-one days after the receipt of the complaint.

(9) The decision shall be in writing and shall state

(a) the reasons for the decision;

(b) whether the complaint is upheld in whole or in part; and

(c) Where applicable indicate the corrective measures that are to be taken.

(10) A person who is dissatisfied with the decision of the District Assembly may further appeal to the Regional Coordinating Council.