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A public utility is prohibited from terminating the service to a consumer where-

(a) the consumer has lodged a complaint with the public utility in respect of a disputed bill and has paid or continues to pay a reasonable amount;

(b) a complaint in respect of a disputed bill or meter reading is under investigation by the Commission or a consumer service committee established by the Commission and the consumer has paid or continues to pay a reasonable amount; or

(c) An unpaid bill is in the name of a previous occupant or owner and the current occupant of the premises did not use the service billed.