(1) Without prejudice to regulation 7, service terminated by a public utility shall be restored as follows-

(a) if a consumer enters into a payment agreement with the public utility, the public utility shall reconnect the service within twenty-four hours of the consumer signing the payment agreement and making the required down payment.

(b) if the service was terminated because of a violation of any regulation by the consumer, the reconnection shall occur twenty-four hours after the consumer makes the request and the public utility company receives appropriate evidence that the violation has been corrected;

(c) if the service is terminated under sub-regulation (2) of regulation 1, the utility shall reconnect the service within twenty-four hours of rectifying the defect or conducting the necessary maintenance or repairs; or

(d) If circumstances beyond the public utility's control prevent a required reconnection, service shall be restored within twenty-four hours after the circumstances cease to exist.

(2) The Commission may order reconnection if the service was terminated in error or where a complaint has been filed and the undisputed billing has been paid.