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(1) A distribution company shall ensure that the average natural gas interruption duration for a customer served in respect of an operational period of one year does not exceed thirty hours.

(2) A distribution company is liable to pay to the customer compensation of the sum prescribed in the First Schedule if the distribution company fails to comply with sub-regulation (1).

(3) The distribution company shall prepare a quarterly report indicating compliance with regard to the performance indicators specified in the Third Schedule and shall submit the report to the Commission and the Public Utilities Regulatory Commission.

(4) Each year the distribution company shall

(a) keep and make available to the Commission on request, adequate records of natural gas supply interruptions to support its annual report of reliability performance levels achieved;

(b) provide the Commission with specific reports on its operations, in accordance with the requests of the Commission;

(c) classify each customer’s interruption in terms of primary causes of the interruption; and

(d) Include in the annual report, a record of natural gas supply interruptions, and the levels of performance achieved with respect to the standards specified in the Third Schedule.

(5)The distribution company is liable to pay the sum prescribed in the First schedule to the Commission, if it fails to

(a) submit quarterly and annual reports of its operations within the stipulated periods to the Commission; or

(b) Respond to requests of the Commission for specific reports on its operations within the stipulated period.