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(1) Where a report of a failure of fault in or damage to a distribution company’s distribution system is made to the distribution company

(a) by a customer, resulting in an interruption of supply to the customer’s premises;

(b) by a person other than the customer; or

(c) through an alert mechanism of the operation of an automatic system situated in the distribution company’s distribution system, the distribution company is liable to pay the sum prescribed in the First Schedule to the customer if supply of the natural gas to the customer’s premises is interrupted and supply is not restored to the customer’s premises within the period prescribed under regulation 17.

(2) Without limiting sub-regulation (1), the distribution company shall pay the equivalent sum paid under sub-regulation (1) for each succeeding twelve hour period following non-compliance with sub-regulation (1).

(3) Sub-regulation (1) does not apply where

(a) fee circumstances stated in regulation 22 exist;

(b) fee distribution company could not be reasonably aware of the failure to restore the supply;

(c) supply to the premises or area is through a gas pipeline situated on or under a river or sea bed;

(d) the premises to which the supply was interrupted is situated on an island and an alternative means was not normally available to the distributor to supply the premises on feat island; or

(e) The distribution company has not received a claim for compensation from the customer in respect of the conditions stipulated in sub-regulation (1) within ninety days after fee date of restoration of fee supply to the customer’s premises.