(1) A distribution company or customer may refer a matter of dispute between the distribution company and the distribution company’s customer, to the Public Utilities Regulatory Commission.
(2) Where a dispute is referred to the Public Utilities Regulatory Commission for determination, the customer and the distribution company shall furnish the Public Utilities Regulatory Commission or a person appointed by the Public Utilities Regulatory Commission, with any relevant evidence required to enable the proper determination of the dispute.
(3) Where the determination of a dispute results in an order requiring the distribution company to make a payment to the customer and the distribution company fails to make that payment, the customer may set-off the amount ordered to be paid against any amount owed by the customer to the distribution company.
(4) A determination made with respect to a dispute brought before the Public Utilities Regulatory Commission may include a provision requiring tire payment of costs or expenses incurred by the Public Utilities Regulatory Commission and the successful party, to be borne by the unsuccessful party.