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(1) A distribution company shall prepare and periodically revise a customer charter summarising the rights and responsibilities of customers as well as the level of service customers are to expect in a form and content that can reasonably be understood by customers.

(2) The distribution company shall

(a) lodge a copy of the customer charter, and any revision made to the charter with the Commission and the Public Utilities Regulatory' Commission, prior to its release- to customers;

(b) despatch to each customer, a copy of the statement once in every twelve months; and

(c) Display a copy of die statement in its current form conspicuously at its premises.

(3) The distribution company shall prepare a statement for residential, commercial and industrial customers respectively.