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(1) The CommissionerGeneral shall investigate a complaint against a bonded carrier, which may form the basis of disciplinary action leading to the revocation or suspension of the licence of the bonded carrier.

(2) Where based on the findings of the investigations, the Commissioner-General, is satisfied that the licence ought to be suspended or revoked, the Commissioner-General shall in writing notify the bonded carrier concerned.

(3) A bonded carrier who is aggrieved by the decision of the Commission-General shall appeal to the Commissioner-General for a review of the decision within twenty-eight days after the suspension or revocation.