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(1) A supplier shall not deliberately overcharge a customer.

(2) A supplier who contravenes sub-rule (1) commits an offence and is liable on summary conviction to a fine not exceeding 500 penalty units.

(3) Where a supplier overcharges a customer the supplier shall

(a) take immediate steps to correct the bill; and

(b) after correcting the bill, immediately credit the account of the customer with the full amount overcharged and inform the customer accordingly.

(4) A customer is entitled to interest on an overcharged amount at a rate determined by the PURC, if  that customer has been overcharged continuously for three months or more.