(1) Without prejudice to any provision of these Rules which provides for the disconnection of electricity, the supplier shall disconnect electricity supply to a customer only in accordance with the Public Utilities  (Termination of Service) Regulations, 1999 (L.I. 1651).

(2) Where a customer's electricity supply is disconnected for failure to pay a bill, the supplier shall before reconnecting the customer request the customer to pay a refundable advance in accordance with rule 31.