(1) A customer who is not satisfied with electricity supplied, may complain orally or in writing to the supplier.

(2) The supplier shall deal with the customer's complaint in accordance with its complaint procedures.  

(3) Where the supplier fails to address the customer's complaint to the customer's satisfaction, the customer may lodge a complaint with the PURC in accordance with the Public Utilities (Complaints Procedure) Regulations, 1999 (L.I. 1665).