(1) Where a supplier is required to replace a customer's defective meter, the supplier shall install the meter within 48 hours of the notification and not at the customer's expense.

(2) The supplier shall achieve a minimum performance level of 75 percent in a given year and report to the Commission, the targets achieved for each year.

(3) The minimum performance level stipulated in sub-rule (2) shall be increased annually by 5 percent and the supplier shall report to the Commission, the set and achievable targets of performance for each year.