The Utility shall be exempted from paying to a shipper, bulk customer or distribution company, the compensation specified in the Second Schedule if the failure to comply with these Regulations is as a result of

(a) severe weather conditions;

(b) inability to obtain access to the bulk customer or distribution company’s facility;

(c) industrial action by the employees of the Utility, subject to the Labour Act, 2003 (Act 651);

(d) frivolous or vexatious information or a complaint as determined by the Commission;

(e) the failure by the bulk customer or distribution company to pay a charge due to the Utility;

(f) the bulk customer or distribution company informing the Utility that the bulk customer does not wish the Utility to take an action or a .further action in respect of an obligation under these Regulations;

(g) the dispatch of information required to be provided by the bulk customer or distribution company to the Utility, to a wrong address; or

(h) A circumstance of exceptional nature which in the opinion of the Commission is beyond the control of the Utility.