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(1) Any prisoner shall be entitled, without prejudice to any other means of redress legally available to him, to make a complaint in writing, signed by him, as to-

(a) any instance of assault, maltreatment or intimidation by a prison officer;

(b) any neglect or non-performance of his duties by a prison officer;

(c) any other misconduct by a prison officer.

(2) A complaint referred to in subsection (1) shall be addressed to the superior prison officer in charge of the prison to which the complainant is committed, or to the Director of Prisons.

(3) The Director of Prisons or other superior prison officer, as the case may be, on receiving a written complaint under this section, shall cause a full and impartial investigation to be made, and shall-

(a) send a report of his conclusions to the complainant;

(b) take such action on the report as the circumstances may require.

(4) Where a prisoner who wishes to have his complaint recorded in writing is unable to write, the complaint shall be recorded in writing by a prison officer and shall be dealt with in accordance with subsections (2) and (3) of this section.

(5) Every prisoner shall be entitled, in accordance with regulations, to make a verbal complaint on any matter to the superior prison officer in charge of the prison.